Terms and Conditions
Operator:
Miloslava Christová
Nerudova 1840, 530 02 Pardubice
IČO: 21038295
E-mail: apartmanyhavirska@gmail.com
Phone: +420 703 042 287
Accommodation address: Havířská I 214, 542 01 Žacléř
1. Introductory provisions
These terms and conditions govern the contractual relationship between the operator of the apartment accommodation (the “Provider”) and the guest (the “Client”) when booking and using the accommodation services.
By submitting a reservation, the Client confirms that they have read and agree to these terms.
2. Reservation and conclusion of the contract
A reservation can be made via the website, by e-mail, by phone or in another way specified by the Provider.
A reservation is considered binding and confirmed only after the following conditions are met:
- payment of a deposit of 30% of the total accommodation price,
- delivery of the required personal data of all accommodated persons to the extent required by the Provider.
The Provider will send the Client a reservation confirmation once the above conditions are met.
The balance of the price (the remaining 70%) is due no later than 30 days before arrival, unless agreed otherwise in advance.
If the reservation is made less than 30 days before arrival, 100% of the accommodation price is paid immediately.
3. Price and payment terms
The price is set according to the current price list published on the website or according to an individual quotation.
For the purposes of these terms, the price means the price for accommodation. The accommodation price includes energy consumption, Wi-Fi, bed linen, towels and the final cleaning.
A local tourist tax under the generally binding decree of the town of Žacléř is added to the price (currently CZK 21 per person per night; persons under 18 are exempt). The fee is payable together with the balance.
The Provider is not a VAT payer; the prices stated are final.
Payment can be made by bank transfer (including QR payment) or by card via a payment link, or in another way specified by the Provider.
In the event of late payment, the Provider is entitled to cancel the reservation.
4. Cancellation policy
If the Client cancels the reservation, the Provider is entitled to the following cancellation fees:
- more than 30 days before arrival: 10% of the amount already paid,
- 30–15 days before arrival: 30% of the price,
- 14–7 days before arrival: 60% of the price,
- 6 or fewer days before arrival: 90% of the price,
- no-show without prior notice: 100% of the price.
The Provider reserves the right to assess exceptional situations individually.
5. Arrival and departure
Unless agreed otherwise:
- check-in is possible between 3:00 PM and 9:00 PM (later arrival by prior arrangement),
- check-out must be done by 11:00 AM on the day of departure.
On arrival, the Client is obliged to present a valid identity document.
6. Obligations of guests
The Client undertakes to:
- use the apartment properly and with care,
- not accommodate more people in the apartment than agreed in the reservation (maximum capacity of one apartment is 5 persons),
- observe quiet hours between 10:00 PM and 6:00 AM,
- comply with safety and fire regulations,
- report any defect, damage or extraordinary event without undue delay,
- leave the apartment in a normal tidy state before departure.
7. No smoking and no pets
All apartments and shared indoor areas are strictly non-smoking. Smoking is prohibited, including the use of e-cigarettes, heated tobacco and similar products.
If the smoking ban is breached, the Provider is entitled to charge a contractual penalty of CZK 5,000 for the necessary extra cleaning and odour removal.
Pets are not allowed.
8. Liability for damage
The Client is liable for damage caused by themselves or by persons using the apartment with them.
The Client must immediately report any damage to the equipment, furnishings or premises of the apartment to the Provider.
The Provider is entitled to claim full compensation for the damage actually incurred.
In the event of extraordinary soiling of the apartment, a fee for above-standard cleaning may be charged up to the amount of the costs actually incurred.
9. Provider's liability
The Provider is responsible for providing the accommodation services to the extent agreed in the reservation.
The Provider is not liable for the loss, theft or damage of the Client's belongings unless the damage was caused by a breach of the Provider's obligations.
10. Termination of stay
The Provider is entitled to terminate the stay before the agreed period expires, without any right to a refund, if the Client:
- seriously breaches these terms,
- intentionally damages property,
- disturbs public order or quiet hours,
- breaches the smoking ban or the no-pets rule.
11. Personal data protection
The Client's personal data are processed for the purpose of the reservation, the provision of accommodation services and the fulfilment of the Provider's legal obligations.
Details on the processing of personal data are set out in a separate document Privacy Policy.
12. Final provisions
These terms and conditions take effect on the day of their publication.
The Provider reserves the right to amend these terms reasonably. For a specific reservation, the terms valid at the time of its confirmation are always binding.
This version of the terms and conditions is effective from 1 June 2026.